Privacy Policy

Aqua Adventures Eco Divers
Last Updated: August 21, 2026

Aqua Adventures Eco Divers respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting our dive center, making a reservation, enrolling in a PADI course, or participating in one of our diving, snorkeling, or marine activities.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Aqua Adventures Eco Divers is a PADI 5-Star Dive Center located in Isla Mujeres, Quintana Roo, Mexico.

Business Information

Aqua Adventures Eco Divers
Av. Juárez 13, Centro
77400 Isla Mujeres, Quintana Roo, Mexico

Email: info@diveislamujeres.com
Website: https://diveislamujeres.com/

For questions regarding this Privacy Policy or the use of your personal information, please contact us using the information above.

2. Information We Collect

We collect information that is reasonably necessary to respond to inquiries, manage reservations, provide diving and marine activities, process PADI training and certifications, comply with safety requirements, and operate our website.

Information You Provide Directly

Depending on how you interact with us, we may collect:

First and last name
Email address
Telephone or WhatsApp number
Country of residence
Preferred activity and travel dates
Number and ages of participants
Hotel or accommodation information
Emergency contact information
Diving certification level
Certification agency and diver number
Number of logged dives
Date of your most recent dive
Equipment sizes and rental requirements
Dietary requirements
Messages and questions submitted through our website
Booking, payment, and transaction information
PADI course enrollment and certification information
Photographs or videos taken during an activity
Information contained in liability releases, medical questionnaires, and other participation forms

Please provide only the information reasonably necessary for us to assist you.

Diving and Medical Information

Scuba diving participants may be required to complete a medical questionnaire before participating. If indicated by the questionnaire, a physician’s written clearance may also be required.

Medical information is used only to determine participation requirements, support diver safety, comply with applicable training standards, and maintain required activity records.

Please do not submit detailed medical information through our general website contact form or WhatsApp. If medical documentation is required, our team will provide appropriate instructions.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

Internet Protocol address
Browser and device type
Operating system
Referring website
Pages visited
Date and time of access
General geographic location
Website interactions
Cookie and analytics information

This information helps us maintain website security, understand how visitors use our website, and improve its performance.

3. How We Use Your Information

We may use personal information to:

Respond to questions and requests
Provide information about our services
Check availability and manage reservations
Confirm bookings and send activity instructions
Process payments and refunds
Arrange scuba diving, snorkeling, whale shark tours, and other activities
Assign appropriate dive sites, guides, instructors, and equipment
Evaluate certification and recent diving experience
Determine whether a refresher program may be recommended
Enroll students in PADI courses
Assign PADI eLearning materials
Process diving certifications
Meet safety, insurance, accounting, and legal requirements
Communicate changes caused by weather or port closures
Respond to emergencies
Prevent fraud, abuse, and security incidents
Maintain business and participation records
Improve our website, services, and customer experience
Send promotional communications when permitted
Establish, exercise, or defend legal claims

We limit the use of personal information to purposes that are reasonably connected to our services and operations.

4. Booking and Payment Services

Online reservations may be processed through Bookeo or another authorized booking platform.

When you make a reservation, the booking provider may collect personal information, reservation details, and payment information according to its own privacy policy and terms.

Payments may also be processed through third-party banks, card processors, electronic payment services, or other authorized payment providers. Aqua Adventures Eco Divers does not intentionally store complete credit or debit card numbers on its website.

Third-party payment providers are responsible for the information they process through their own platforms.

We encourage you to review the privacy policies of any booking or payment service you use.

5. PADI Courses and Certifications

When you enroll in a PADI course, we may share the information necessary to:

Register your training
Assign PADI eLearning materials
Maintain student records
Process your certification
Verify your training status
Communicate with PADI regarding your course or certification

Information submitted to PADI is handled according to PADI’s own privacy practices and policies.

Some training and certification records may need to be retained for professional, safety, insurance, or regulatory purposes.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to function correctly, remember preferences, protect forms from spam, measure website activity, and provide third-party features.

Cookies are small files stored on your device when you visit a website.

Essential Cookies

Essential cookies may be required for:

Website security
Contact form functionality
Booking functionality
Saving cookie preferences
Preventing spam or fraudulent activity
Maintaining basic website performance

These cookies are necessary for the website to operate properly.

Analytics Cookies

We may use analytics services to understand how visitors find and use our website. These services may collect information such as pages visited, device type, approximate location, and time spent on the website.

Where required, non-essential analytics cookies should only be activated after you provide consent.

Third-Party Content

Our website may contain or display content from third parties, including:

Bookeo booking tools
Google Maps
Google services
TripAdvisor reviews
Social media platforms
Video or image services
WhatsApp contact links
Anti-spam or website security services

These services may place their own cookies or collect information when you interact with their content. Their collection and use of information are governed by their respective privacy policies.

You can manage cookies through your browser settings or through the cookie preference tool displayed on our website, when available. Disabling certain cookies may affect website functionality.

7. How We Share Personal Information

We do not sell or rent personal information.

We may share information only when reasonably necessary with:

PADI for course registration, eLearning, and certification
Booking and reservation platforms
Payment processors and financial institutions
Dive instructors, guides, captains, and authorized staff
Tour operators or transportation providers involved in a reservation
Website hosting, email, security, analytics, and technical service providers
Insurance providers, professional advisers, or legal representatives
Government agencies, Port Authorities, courts, or law enforcement when legally required
Emergency services when necessary to protect a participant’s health or safety
A successor or purchaser in connection with a sale, transfer, merger, or reorganization of the business

Service providers receive only the information reasonably necessary to perform their services and are expected to protect it appropriately.

8. International Data Processing

Aqua Adventures Eco Divers is located in Mexico, but some of our service providers may process or store information in other countries.

When you use an international booking, payment, email, training, analytics, or technology service, your information may be transferred outside Mexico. Privacy laws in those countries may differ from the laws in your country of residence.

We take reasonable steps to work with reputable service providers and limit international transfers to those necessary for our business operations and services.

9. Photographs and Videos

Photographs or videos may be taken during diving, snorkeling, training, or other activities.

Images purchased or requested by guests may be shared through an agreed delivery method. We may also request permission to use photographs or videos for our website, social media, advertising, or other promotional purposes.

If you do not wish to appear in promotional photographs or videos, please notify us in writing before your activity.

You may contact us to ask questions about the use of an identifiable image. Certain limitations may apply when an image has already been published, shared by other participants, or incorporated into previously distributed materials.

10. Marketing Communications

We may send information about our services, availability, seasonal tours, or promotions when you have requested it, consented to receive it, or when otherwise permitted by applicable law.

You may unsubscribe from marketing emails at any time by:

Using the unsubscribe link in the email, when available
Replying with an unsubscribe request
Contacting info@diveislamujeres.com

Unsubscribing from marketing communications will not prevent us from sending necessary messages concerning an existing reservation, payment, course, safety matter, or customer service request.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide the requested services
Manage reservations and customer communications
Maintain PADI training and certification records
Comply with tax, accounting, insurance, safety, and legal requirements
Resolve disputes
Enforce our agreements
Protect our legitimate business interests

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

12. Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic communication, booking platform, or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

If you believe your personal information may have been compromised, please contact us immediately.

13. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request cancellation or deletion of information when legally permitted
Object to certain uses of your information
Withdraw consent for certain processing activities
Request information about how your data has been used or shared
Opt out of promotional communications

These rights may include the rights of Access, Rectification, Cancellation, and Objection, commonly known in Mexico as ARCO rights.

To submit a privacy request, email:

info@diveislamujeres.com

Please include:

Your full name
A clear description of your request
The email address or booking information associated with your records
Any information reasonably necessary to locate the relevant records

We may request additional information to verify your identity before processing a request.

Some information may not be deleted immediately when retention is required for legal, accounting, insurance, safety, certification, dispute resolution, or contractual purposes.

14. Children’s Privacy

Our website and general services are not directed at children acting without the involvement of a parent or legal guardian.

Minors may participate in certain PADI courses or marine activities when they meet the applicable minimum age requirements and have authorization from a parent or legal guardian.

For participants under 18 years of age, a parent or legal guardian may be required to:

Complete the reservation
Provide the minor’s necessary personal information
Review and sign required forms
Authorize participation
Provide emergency and medical information when required

We use information about minors only as reasonably necessary to manage their participation, comply with safety and training requirements, and provide the requested service.

15. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Aqua Adventures Eco Divers is not responsible for the privacy, security, accuracy, or content practices of third-party websites. Visiting or using those services is subject to their own privacy policies and terms.

We encourage you to review the privacy policy of each third-party service before providing personal information.

16. Legal Requirements

We may preserve or disclose personal information when reasonably necessary to:

Comply with applicable laws, regulations, legal processes, or government requests
Cooperate with lawful investigations
Protect the safety and rights of guests, employees, and third parties
Investigate suspected fraud or security incidents
Establish, exercise, or defend legal claims
Enforce our agreements and policies

The processing of personal information by Aqua Adventures Eco Divers is subject to applicable laws in Mexico, including applicable federal personal data protection requirements.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal obligations, or privacy practices.

When changes are made, the revised policy will be posted on this page and the “Last Updated” date will be changed.

We encourage you to review this page periodically.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle personal information, please contact:

Aqua Adventures Eco Divers
Av. Juárez 13, Centro
77400 Isla Mujeres, Quintana Roo, Mexico